How is the performed portion of a service calculated?
By the proportion of work completed or training hours delivered out of the agreed total. We provide a settlement statement and do not deduct an amount merely for reserving time.
During the 14 days starting the day after contracting, we begin only at your express request and after explaining the proportionate charge in advance. Without this, we do not deduct a charge for an early start.
Completion of the service does not remove a statutory withdrawal right without your express consent and prior acknowledgment, where permitted by law.
When will I receive the response and refund?
We acknowledge receipt within two business days and refund the amount due without delay, within a maximum of 14 calendar days of receiving the cancellation notice, in the original currency and payment method, with no refund fee.
What if we cancel the service or a defect arises?
If we cancel or cannot deliver, we refund the unperformed portion; if the completed work has no usable value, we refund the full amount.
Your legal rights to remedies for defects or non-conformity and to refunds do not end when the 14-day period expires.
Can the terms of my agreement differ?
A different payment schedule may be agreed in writing before contracting. No special term limits mandatory consumer rights; the stronger protection provided by applicable law prevails.
